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Remy Forte Hair is pleased to accommodate returns and exchanges within 30 days on all sets that have not been worn or tampered with when you receive the order. If the hair quality & hair color & hair length is not right, please e-mail us at service@remyforte.com to initiate your return and we will be more than happy to assist you further.
Under these conditions, returns/exchange are accepted:
Please note that wigs are personal items that directly touch the scalp and we prioritize the safety and hygiene of our customers. Therefore, we are unable to accept used wigs for return.
Notes:
*The unauthorized returns/exchanges will not be accepted. Please strictly abide by our return and exchange policy. We will not accept packages that customers do not contact us or return without permission. The related losses will be borne by the customers themselves.
Marcellin Dr. City Industry CA 91789, United States.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Please contact us by e-mail at service@remyforte.com. We always guarantee a response within 24 working hours and will be happy to help you!
Disclaimer:Remyforte Hair is not responsible for any damages or issues after customers' use.Issues include but are not limited to, dying of the hair, over-bleached the knots, too much heat, high-temperature water, usage of harsh products, and poor maintenance.Thank you for your cooperation!
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